DSERV (“DSERV,” “we,” “our,” or “us”) respects your privacy and is committed to protecting information relating to visitors and users of our website.

Established in Qatar in 2011, DSERV has grown from a regional company into a global energy organization serving markets across Asia, Africa, and Europe. As an API-certified organization, we are committed to quality, reliability, technical excellence, and international industry standards.

This Privacy Policy explains how information may be collected, used, protected, and handled when you visit or interact with the DSERV website.

The DSERV website is primarily intended to provide information about our company, services, capabilities, activities, and business.

Visitors may browse the website without creating an account or providing personal information.

Where you voluntarily contact us or submit information through the website, we may receive information such as:

• Name;
• Company or organization name;
• Email address;
• Telephone number;
• Job title or professional information; and
• Any other information you choose to provide in your communication.

Where information is collected, DSERV may use it for legitimate business and operational purposes, including to:

• Respond to inquiries and requests;
• Communicate with customers, suppliers, business partners, and other stakeholders;
• Provide information about DSERV and its services;
• Manage business communications;
• Maintain, operate, and improve our website;
• Protect the security and integrity of our website and systems;
• Investigate or prevent unauthorized activity;
• Comply with applicable legal, regulatory, and contractual obligations; and
• Protect DSERV’s legitimate business interests.

DSERV does not sell personal information to third parties.

The DSERV website may use cookies and similar technologies that are necessary for website functionality, security, performance, or user experience.

Where analytics or other third-party technologies are used, those services may collect or process information according to their own privacy policies.

You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality or performance of parts of the website.

The DSERV website may contain links to third-party websites, platforms, or services.

These third-party websites operate independently from DSERV and may have their own privacy policies, terms, and data practices.

DSERV does not control and is not responsible for the privacy practices, security, content, or availability of third-party websites.

We encourage you to review the privacy policies of third-party websites before providing them with personal information.

DSERV does not sell or rent personal information.

Where reasonably necessary for legitimate business purposes, information may be shared with trusted service providers, technology providers, professional advisers, contractors, or other parties that assist DSERV in operating its website and business.

Information may also be disclosed where required or permitted by applicable law, regulation, court order, legal process, or governmental authority.

Where appropriate, DSERV seeks to ensure that third parties handling information on our behalf apply appropriate confidentiality and security measures.

DSERV is committed to protecting information through reasonable technical and organizational safeguards appropriate to the nature of the information and the risks involved.

We take reasonable measures to protect information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

However, no website, information system, or electronic transmission can be guaranteed to be completely secure.

DSERV operates internationally, with business activities and relationships extending across Asia, Africa, and Europe.

As a result, information may, where necessary, be accessed or processed in countries other than the country in which it was originally collected.

Where applicable, DSERV will take reasonable steps to ensure that international processing of personal information is conducted in accordance with applicable legal and regulatory requirements.

DSERV retains information only for as long as reasonably necessary for the purposes for which it was collected, to maintain appropriate business and legal records, comply with applicable obligations, resolve disputes, and protect our legitimate business interests.

Retention periods may vary depending on the nature and purpose of the information and applicable legal requirements.

Depending on your location and applicable law, you may have certain rights concerning your personal information.

These rights may include, where applicable:

• Requesting access to personal information we hold about you;
• Requesting correction of inaccurate or incomplete information;
• Requesting deletion of personal information;
• Requesting restriction of certain processing activities;
• Objecting to certain processing; and
• Requesting information about how your personal information is processed.

Requests may be submitted using the contact details provided below.

DSERV may need to verify your identity before responding to certain requests.

The DSERV website is intended primarily for business and professional audiences.

We do not knowingly seek to collect personal information from children through the website.

If you believe that a child has provided personal information to us, please contact us using the information below.

DSERV may update this Privacy Policy from time to time to reflect changes in our business, website, technology, services, or applicable legal requirements.

Any updated version will be published on this page and will include a revised “Last Updated” date.

If you have questions, concerns, or requests regarding this Privacy Policy or the way DSERV handles information, please contact us:

• Address: DSERV W.L.L, Street 13, Al-Rayyan, Qatar
• Email: info@dserv-tes.com
• Website: www.dserv-tes.com